Shipping policy

Thank you for shopping with Sevune.

We aim to process and deliver your order as smoothly and efficiently as possible. Please read the information below before placing your order.

Order processing

All orders are processed within 1 to 3 business days after payment has been received and confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During busy periods, product launches, promotions, or holiday seasons, processing times may be slightly longer.

Shipping times

Delivery times vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Estimated delivery times shown at checkout are our best estimate, but they are not guaranteed.

Please note that unexpected delays may occur due to factors outside our control, including:

  • carrier delays
  • customs clearance
  • weather disruptions
  • incorrect address details
  • local delivery issues
  • high seasonal demand

Shipping confirmation and tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please allow a few business days for tracking updates to appear after dispatch.

Incorrect or incomplete shipping information

Please make sure your shipping address is complete and correct at checkout.

Sevune is not responsible for delays, failed delivery attempts, or lost parcels caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us as soon as possible at sevune1102@gmail.com. We will do our best to help, but we cannot guarantee changes can be made once an order has been processed.

Lost, stolen, or marked-as-delivered packages

If your tracking shows that your package has been delivered but you have not received it, please first:

  • check around your delivery location
  • check with household members, neighbours, or reception staff
  • contact the shipping carrier directly

If you still need assistance, please contact us at sevune1102@gmail.com and we will do our best to support you.

Sevune is not responsible for lost or stolen packages marked as delivered by the carrier, but we will assist where possible.

Customs, duties, and taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country or region.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Sevune is not responsible for any customs delays, duties, taxes, or additional charges imposed by local authorities.

Delivery delays

While we work hard to ensure timely delivery, Sevune is not liable for delays caused by events outside our reasonable control, including carrier issues, customs processing, weather conditions, strikes, or other transportation disruptions.

Contact us

If you have any questions about shipping or delivery, please contact us:

Sevune
Email: sevune1102@gmail.com
Business Address: 1001 S Main ST STE 600, Kalispell, Montana, 59901
Phone: +1 4067406333
Business Registration Number: C1573420