Shipping policy

SHIPPING POLICY

Thank you for shopping with Sevune. This policy explains how and when your order will be processed and delivered. Please review it before placing your order.

1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment has been received and confirmed. You will receive an email confirmation once your order has been placed, and another email with tracking information once it has shipped.

During peak seasons, promotions, or holidays, processing may take slightly longer. We appreciate your patience.

2. Shipping Rates
Shipping costs are calculated at checkout based on the shipping method you choose and the total weight of your order.

Free Shipping: FREE on all orders of $49 or more.
Economy Shipping: $4.90 for orders up to 5 lb; $19.90 for orders from 5 to 70 lb.
Standard Shipping: $12.90 for orders up to 1 lb; $16.90 for orders from 1 to 5 lb.

3. Delivery Times
Most US orders arrive within 7–12 business days. For international orders, delivery times vary by destination and carrier, and the estimate for your order is shown at checkout.

All delivery times are estimates and are not guaranteed.

4. Where We Ship
We ship to the United States and to many international destinations. Available shipping options and rates for your location will be shown at checkout. If your country is not available at checkout, we are unable to ship there at this time.

5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number, where available. Please allow 2–5 business days for tracking information to update. You can also check your order status at any time using the "Track My Order" link on our website.

6. Multiple Packages
Orders with multiple items may be shipped in separate packages and may arrive on different days. You will receive tracking information for each package where available.

7. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at sevune1102@gmail.com. We can only make changes or cancellations before your order has been processed and shipped. Once an order has shipped, it can no longer be changed or canceled, but you may be eligible for a return under our Refund Policy.

8. Incorrect or Incomplete Address
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of reshipping.

9. Lost, Stolen, or Delayed Packages
If your tracking shows your package as delivered but you have not received it, please check around your delivery location, ask household members or neighbors, and contact the shipping carrier directly. If you still cannot locate your package, contact us at sevune1102@gmail.com within 14 days of the delivery date, and we will do our best to help.

Sevune is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. We are also not responsible for delays caused by events outside our control, including carrier delays, customs processing, severe weather, strikes, or other disruptions.

10. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and a photo of the item. We will arrange a replacement or refund at no extra cost to you. Please see our Refund Policy for full details.

11. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be charged by your country's customs authority. These charges are the customer's responsibility unless otherwise stated at checkout. Sevune is not responsible for delays caused by customs processing.

12. Contact Us
If you have any questions about shipping or delivery, please contact us:

Sevune (HHDN LLC)
Email: sevune1102@gmail.com
Phone: +1 (406) 740-6333
Address: 1001 S Main St, STE 600, Kalispell, MT 59901, United States