Refund policy

30-day returns
You have 30 days after delivery to request a return. Unopened bottles of Saffron Sleep Gummies, and any other unused item in its original packaging, can be returned for a full refund of the product price, and we cover the return shipping. To start, email us at sevune1102@gmail.com with your order number.

Opened bottles
If you have opened a bottle and it isn't right for you, email us within 30 days of delivery. Requests for opened products are reviewed case by case and a refund is not guaranteed. If a refund is approved, all bottles from the order, opened or unopened, must be sent back. Return shipping for opened products is the customer's responsibility.

Quality Guarantee
If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery with your order number, a short description of the issue, and a photo. We will make it right with a replacement or refund. In most cases, you will not need to send the item back.

How to start a return
To start a return, email us at sevune1102@gmail.com with your order number. If your return is accepted, we will send you instructions on how and where to send your package, and we will cover the return shipping cost for unopened items. Items sent back without first requesting a return cannot be accepted.

Damages and issues
Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Non-returnable items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including personal care items, perishable goods, and custom or personalized products. Gift cards are also non-returnable. These exceptions do not apply to items covered by our Quality Guarantee.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason and without justification. The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sevune1102@gmail.com.