FAQ — Frequently Asked Questions | Sevune
About Sevune
What is Sevune?
Sevune is a US-based hair and beauty wellness brand. We create science-backed supplements and devices designed to support hair growth, scalp health, and overall beauty — from the inside out. Every product we make is built around one goal: real, visible results you can see and feel.
Are Sevune products safe?
Yes. All Sevune products are formulated with quality ingredients and manufactured to high safety standards. Our supplements are Non-GMO, gluten-free, and vegetarian. If you are pregnant, nursing, or taking prescription medication, we recommend consulting your healthcare provider before starting any new supplement.
Where are Sevune products made?
Our products are developed and quality-tested in the United States. We source ingredients that meet strict purity and potency standards to ensure every bottle you receive is consistent and effective.
Who are Sevune products designed for?
Sevune products are designed for anyone looking to improve the health and appearance of their hair, skin, and nails. Whether you are dealing with thinning hair, slow growth, brittle nails, or dull skin, our range is built to address these concerns at the root — through targeted nutrition and advanced hair wellness technology.
Orders & Shipping
How fast will my order ship?
All orders are processed and shipped within 24 hours from our US warehouse, Monday through Friday. You will receive a confirmation email with tracking information as soon as your order leaves our facility.
How long does delivery take?
Standard delivery within the United States takes 7–10 business days. All orders include free tracked shipping — no minimum purchase required.
Do you ship internationally?
Yes. We currently ship to the United States, United Kingdom, and Canada with free tracked shipping. If you are located outside these regions, please contact our support team and we will do our best to assist.
How do I track my order?
Once your order ships, you will receive a tracking number via email. Use that number on the carrier's website to follow your delivery in real time. If you have not received a tracking email within 2 business days of ordering, check your spam folder or contact us.
Can I cancel or change my order?
We process orders quickly to ensure fast shipping. If you need to cancel or modify your order, contact us immediately after placing it. We will do our best to make changes before the order ships. Once an order has been dispatched, we are unable to cancel or redirect it.
Returns & Guarantee
Do you offer a money-back guarantee?
Yes. Every Sevune order is covered by our 30-Day Satisfaction Guarantee. If you are not happy with your purchase for any reason within 30 days of delivery, contact us for a full refund — no lengthy forms, no phone calls, no questions asked. We stand behind everything we sell.
How do I request a return or refund?
Simply reach out to our support team through the Contact page within 30 days of receiving your order. Include your order number and a brief note, and we will process your refund promptly.
What if my order arrives damaged or incorrect?
If your order arrives damaged, incomplete, or with the wrong items, contact us immediately and include a photo. We will send a replacement at no cost and resolve the issue as quickly as possible.
Products & Usage
How do I know which Sevune product is right for me?
Browse our full product range to find the solution that fits your goals. If you are unsure, our support team is happy to guide you — just reach out through the Contact page.
Can I use multiple Sevune products together?
Yes. Our products are designed to complement each other and work well together as part of a daily hair and beauty wellness routine.
How do I contact Sevune customer support?
You can reach us through our Contact page. We respond to all inquiries within 24 hours, 7 days a week. Whether you have a question about your order, a product, or need a recommendation — we are here to help.